Ordering

Where is the store based?

Hyde Park - Chicago, IL

How long will it take to receive my order?

We take about 2-4 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (mugs and posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.  

What does "made to order" mean?

Because we offer a wide variety of colors and sizes in many of our items we are unable to keep every size and color in stock at all times. Therefore, these items are not created until you order them. Generally, made-to-order items are created within 2-5 business days (M-F) but this timing may vary without notice during extremely busy or travel seasons. If you would like to have an item by a specific date or event please be sure to order ahead of time and contact us prior to placing your order.

How long do I have to submit a claim for a return/exchange? 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

Where is your storefront located?

Currently, we do not have a storefront available for customers to visit. Therefore, all orders must be shipped even if you are in driving distance of our warehouse.

Do you take personalized or group orders?

Yes, please contact sales@justagradfrom.com

I need to contact you guys!

We generally are processing, printing and shipping orders everywhere as quickly as possible. 

If you can not reach us by phone please  Drop Us a Line,  for the fastest response. We answer emails throughout the day and try to reply to every email within 48 hours.

OFFICE INFO: office hours are 9:00am - 5:00pm Monday - Friday. All inquiries will receive a response within 2 business days.

CONTACT INFO: 

Drop Us a Line, for quickest response please Name on Order and please include the Order No.